Temporary Rent & Utility Assistance for Tenants

If you are a tenant behind on rent and/or utility payments due to COVID-19, there may be financial assistance available. 

How can I find assistance with rent and utility bills? 

All 100 counties in North Carolina have Emergency Rental Assistance Programs (ERAP) available to those who have been financially impacted by COVID-19. To find rent and utility assistance programs in your county, visit nc211.org/rent-assistance and answer the screening questions. Please note: as of December 17th, the NC HOPE Program and some local programs are no longer accepting applications. 

Who is eligible for Emergency Rental Assistance Programs?

While eligibility does vary slightly by county, generally renters who have been financially impacted by COVID-19 and meet income limits are eligible to apply for payment assistance. This includes, but is not limited to: 

  • Lost job or reduced hours
  • Increased childcare expenses
  • Medical expenses due to COVID-19

How can I apply? 

Each program has its own detailed application procedure. You will need to provide documentation of the past due amounts and provide the contact information for your landlord/property management and/or utility providers. When approved for assistance, funds are paid directly to the providers. Programs will require disclosure of other assistance applied for or received.

How can I make sure the process moves as quickly as possible? 

With so many North Carolinians applying for rent and utility assistance, it may take some time to receive your payment through an Emergency Rental Assistance Program (ERAP). However, checking email regularly (including spam and junk folders), answering the phone and checking your voicemail, and returning requested documents quickly will speed up the process. 

Am I protected from eviction? 

No. The Supreme Court has voted to allow evictions to continue across the country. They blocked the CDC’s eviction moratorium, stating that the CDC does not have the legal authority to impose a ban on evictions.

CLICK HERE for more information about the eviction process in North Carolina.

Need more information? 

Dial 2-1-1 or 1-888-892-1162 to speak with a trained call specialist, available 24/7/365. 

SOURCES: CDC, U.S. Department of the Treasury, Governor Roy Cooper

Last updated 12/17/2021

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COVID-19, Housing