Crisis Intervention Program

The Crisis Intervention Program (CIP) is a Federally funded program that assists households who are experiencing a heating or cooling related crisis. A situation is considered a crisis if residents are currently experiencing or are in danger of experiencing a life threatening or health related emergency and assistance is not available from any other source. CIP could also apply to families and individuals experiencing financial difficulty due to COVID-19. 

How can I apply? 

Households can apply online at www.epass.nc.gov. You can also call your county department of social services to apply by phone or print a paper application from www.epass.nc.gov to mail, fax or drop off at their county department of social services. Click here to access the paper application (click here for spanish)

You must present a final notice or past due utility bill and have a health related or life threatening emergency to potentially be eligible for crisis funds. A face-to-face interview is not required at this time. 

Applications are accepted July 1-June 30 or when funds run out, whichever comes first. 

How do I know if I’m eligible for the program? 

You must meet the following criteria to be potentially eligible: 

  • Be a U.S. Citizen or eligible alien 
  • Have a valid social security card or number 
  • Meet the income test
  • Have an energy related crisis
  • Have a utility statement that shows how much is owed to alleviate the crisis 

Need more information? 

Contact your local Department of Social Services or call 2-1-1 to get more information about the program. 

SOURCE: NCDHHS

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