A Message to HOPE Program Applicants from United Way and NC 211
To date, thousands of North Carolinians have applied for rent and/or utility assistance through the HOPE (Housing Opportunities and Prevention of Evictions) Program by either calling NC 211 or completing the application online at www.nc211.org/hope. We strongly ask that you apply online nc211.org/hope unless you have no internet or computer access or have other language or special needs that would make applying online difficult. HOPE intake specialists are available Monday through Friday 7am – 6pm for these cases.
The NC 211 call center and the www.nc211.org website have been used to help make the application process easier to access. United Way and NC 211 are not responsible for the review and processing of HOPE applications. The HOPE program is administered by the NC Office of Recovery and Resiliency (NCORR) in collaboration with local Community Partner agencies all across the State. Until an application is reviewed, there is not information that 211 can share with an applicant, so please be patient.
After your application is completed, you should receive information about the Community Partner (local agency) handling your application in one of two ways.
- If you applied online, you will receive an email confirmation that your application was successfully submitted and has been assigned to a Community Partner. That email will include the name of the agency serving as the Community Partner in your county.
- If you applied by calling NC 211, the call specialist will confirm that the application has been submitted successfully and inform you of the name of the Community Partner assigned to handle your application. You do not need to take any additional action or contact the Community Partner.
- If you applied at nc211.org/hope, the community partner processing your application will contact you either by email or by phone. Currently, applications are taking around 2 weeks to process. There is no action you need to take until you hear from the Community Partner who is reviewing your application.
- If you have heard from your community partner but have been unable to connect with them with requested information, please call 2-1-1 and select the follow-up option.
The team at United Way of North Carolina and NC 211 understand that many of you are frustrated, concerned and anxious as you await more information on the status of your application. Please know that all community partners are working nonstop to process applications and serve as many individuals and families as possible.